James Martin, IT Support Specialist, provides operational support for IT-related concerns, maintains and updates equipment, and assists team members with troubleshooting and technical solutions.

James earned a B.S. in Information Systems and Decision Sciences from Louisiana State University. During college, he worked at LSU’s Information and Technology Service as a Network Analyst and Technical Support Agent. In this role, his responsibilities included facilitating CRU and UPS temperature and capacity checks, as well as running scripts on a mainframe syslog. James also provided live support via phone and chats to find solutions for users.

In addition to his role at The Water Institute, James serves in the National Guard as a Combat Medic and Healthcare Specialist.